Frequently Asked Questions

No, we are not in network with any insurance companies. We are happy to provide a monthly statement that you can submit for reimbursement if your PPO plan has out of network reimbursement.

This depends on your plan. The best way to find out is to call your insurance company directly, and ask them what they reimburse for out of network mental health providers. Make sure you ask if there is a deductible you need to meet before you can start receiving reimbursement.

Please inquire directly about session fees. Therapy sessions are offered in 45, 60 and 90 minute time increments.  Skills classes run 2 hours.

Due to the specialized training required in order to become a DBT therapist, the acuity of patients we treat, and our 24 hour a day, 7 day a week on call status to all clients, we do not slide for comprehensive DBT.

We require 48 hours notice to cancel an appointment. Failure to give 48 hours notice will result in a charge of the full fee of your session.  For skills classes, there are no refunds or cancellations, but since our groups run in sync with one another, we can provide a free makeup in another group if you have to miss a class.

We do offer phone and zoom sessions. Therapy works better in person, so we prefer to see patients face to face, but with Covid-19, we are able to provide phone and zoom sessions. Please be aware insurance does not reimburse for phone sessions.

All of our clients can reach us 24 hours a day via email and cell phone.

All of our therapists have different specialties and populations they treat. That’s what makes us so great; there is someone for everyone. If you have a certain therapist in mind please let us know, and we will do our best to have you work with them. Please inquire directly as to populations each therapist treats, or refer to their bios on the About Us Page.

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to provide individuals who are not enrolled in an insurance plan or a Federal health care program, and not seeking to file a claim with their insurance via superbill or via an in network provider, with a “Good Faith Estimate” if expected charges at the time of scheduling health care items and services.

A “Good Faith Estimate” explains how much your medical and mental health care will cost over the period of time you are in treatment. Under this law, health care providers need to give patients who don’t have insurance or who are choosing not to use their insurance an estimate of the expected charges for medical services, including psychotherapy services. Please note that if you are submitting claims to insurance for an out of network provider (such as Suzanne Wallach Psychotherapy or SoCal DBT), you will not receive a Good Faith Estimate, as you are using insurance to pay for all of or a portion of treatment.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises

Each one of us has different days and hours of availability. Please inquire directly as to what you need and we will do our best to provide you with a therapist that can see you at a time that is convenient for you. Most of our therapists do not offer sessions before 8 am or after 8 pm, and we do not currently offer any appointments on weekends at either location.